Stakeholder Engagement

Ansaldo STS has presented the different ways it interacts with its stakeholders in this report, distinguishing between:

  • information sessions: one-way communication by the company to stakeholders;
  • consultation/dialogue: when the company asks for stakeholders’ opinions (e.g., through surveys, polls, focus groups, etc.) or sets up permanent discussion groups;
  • partnerships: specific projects carried out and/or managed with stakeholders.

This description is useful to understand how to improve the interaction methods with different stakeholder categories to gradually increase the opportunities for dialogue and partnerships, and in so doing create shared value.

 

CUSTOMERS

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Periodic project meetings Customer satisfaction survey Joint venture agreements

Meetings with customer senior
and top management

Hazard Workshop to test the safety
of products and solutions

Participation at trade fairs,
conferences and opening ceremonies

Open Day to collect feedback from end users
Communication via the social media    

HUMAN RESOURCES

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Communications about the company’s performance,
delivery of its main projects, acquisitions of new orders
Climate analysis through launching
of a global yearly survey
Strategic project “Value to Actions” for innovation in the management of operations, allocation of resources, commercial strategies and supplier management, in compliance with the company’s values
Communication campaign “Share the passion, a call to action”
for the Value to Action
Assessment of managers by groups of peers
(360° for executives)
Co-funding of manager courses in the top 10 international business schools (50-50 project)
  Talent selection and development programs
(Knowledge Owners)
 
  Coaching sessions for international work teams
(Project team effectiveness)
 
  Open Day for colleagues, families,
the community and local institutions
 

SUPPLIERS

INFORMATION SESSIONSCONSULTATION/DIALOGUE / DIALOGOPARTNERSHIPS
Requests for information,references, catalogues, etc Requests for technical and price bids Medium to long-term supply contracts
  Negotiations
  Online survey of sustainability issues
(TenP of Global Compact Network Italy Foundation)
 

BANKS

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Invitations to participate in deals Meetings to present projects and their details Partnerships for the guarantees related to the O&M Riyadh Metro and O&M Riyadh Princess Nura contracts
Communication and presentation of project data Negotiation of terms and prices Partnerships for the guarantees related to the newly acquired projects: Noida Metro, Glasgow Metro, Pulsar Brussels and Sanying Line Taiwan
    Partnership for the negotiation of the credit letter for the Noida Metro India project

INVESTORS/FINANCIAL/ANALYSTS

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Roadshows Roadshows  
Conferences Conferences  
Video conferences Video conferences  

ITALIAN AND EU PUBLIC INSTITUTIONS

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Institutional communications
(internet news, press releases, etc.)
Consultations about potential partnerships
for research projects
Joint research projects

LOCAL AUTHORITIES/PUBLIC ADMINISTRATION

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Regular institutional communications Charity Day  

LOCAL COMMUNITIES

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Reports on the progress of projects to the local community
(together with the local institutions)
Participation in local stakeholder committees Participation in programs to develop local communities
  Customer satisfaction of rail users  

TRADE ASSOCIATIONS

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Institutional communications
(internet news, press releases, etc.)
Consultations about potential partnerships
for research projects
Joint research projects

MEDIA

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Regular institutional communications Consultations for more details of specific issues  

DIGITAL USERS/SOCIAL NETWORK

INFORMATION SESSIONSCONSULTATION/DIALOGUEPARTNERSHIPS
Regular institutional communications Ongoing communications and regular
updates of the website
Partnerships with social networks to develop web
communications and relations

Involvement of local communities: social and environmental impacts

Ansaldo STS’s active role varies depending on the type of project and part played in handling relations with local communities, be they municipal authorities, associations of residents, users of metros and trains, companies or local labor.

It complies with the site environmental management procedures for the environmental aspects of its projects, starting with an initial analysis of the works planned, discussed and agreed with the subcontractors as well. The next stage is preparation of a monitoring plan to ensure ongoing compliance with the law and to adopt all available opportunities to limit the impact of setting up a work site. Sometimes, the customer (public sector body) defines specific characteristics of the work after assessments have been made of its impact on the environment, the society and health and safety. In this case, Ansaldo STS studies and presents the best possible solutions.

Ansaldo STS is actively involved in programs to communicate and interact with the communities affected by its works in various ways:

  • it participates in committees that represent local stakeholders;
  • it promotes communication between the local authorities and citizens;
  • it engages in direct communication;
  • it takes part in programs to develop local communities.